The Complete Solution To Warranty Management Under One Roof.
For many of our clients, the question of Aftercare remains open right up until build completion even though there is a recognised obligation to support customers through the first two years after the plot has sold. This time, called the Developer’s Rectification Period lasts for 24 months from legal completion and requires the developer to respond to any legitimate build defects in a timely manner. Underestimating this obligation can cause reputational and financial damage to our clients.
It’s often the case that our clients aren’t geared up to provide this kind of support but still want to maintain an excellent relationship with their purchasers. You may not anticipate there being any problems with Defect Management but it’s our experience that more jobs will arise and customer complaints will be more challenging than developers expect.
How Can MC Warranty Services Help?
If you are having any concerns about how you’re going to resource the problem of aftercare then we can help you to demonstrate to your customers that you’re taking this seriously.
To facilitate a smooth service through the first two years for all involved, we have partnered with After Build Limited to create a solution under one roof.
After Build are the industry leader in providing outsourced aftercare solutions for new build developers. They have over 15 years’ experience working across the country with all different types of house builders. They provide a bespoke service depending on your needs and can be contracted for one site, multiple sites and they work 24/7, 365 days a year. They also provide customer facing services such as Home Demonstrations and can assist with onsite snagging and handyman repairs.
After Build’s team of trained operatives will take the calls on your behalf – they can even answer the phone in your name – diagnose the problem and deploy your original contractor. You’ll be kept informed and reported to on a regular basis. Any costs for alternative contractors are tightly managed and always in your control and the price to manage the plot is always fixed for your peace of mind.